Memento

Privacy Policy

Last Updated: 16/1/2026

1. Introduction

Memento (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website https://www.memento.co.nz (the “Website”) and our services (“Services”).

 

We comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs).

2. What Personal Information We Collect

“Personal information” means information about an identifiable individual.

 

Depending on how you engage with us, we may collect personal information including:

 

  • Identity details (e.g., your name, business name, job title)

  • Contact details (e.g., email address, phone number, physical address)

  • Enquiry and communication details (e.g., form submissions, email messages, call notes)

  • Project-related information you provide (e.g., website content, images, marketing materials, technical details, preferences, brand assets)

  • Billing or transaction-related information (if applicable)

  • Website usage information, such as:

     

    • IP address

    • browser type and device information

    • pages visited and time spent on pages

    • referring website or traffic source

     

  • Any other information you choose to provide to us while interacting with our Website or Services.

 

3. How We Collect Personal Information

We may collect personal information in the following ways:

 

  • When you contact us through our Website

  • When you submit a form (such as a contact form, quote request, or consultation booking form)

  • When you email, call, or message us

  • When you engage us for Services

  • Automatically through cookies and similar technologies (see section 10)

 

Where possible, we collect personal information directly from you.

4. Why We Collect Personal Information

We collect and use your personal information for lawful business purposes, including to:

 

  • Respond to enquiries and communicate with you

  • Provide, manage, and improve our Services (including Website Design, Digital Marketing, Software Development, and Hosting & Support)

  • Prepare quotes, proposals, and service recommendations

  • Deliver projects and fulfil contractual obligations

  • Manage billing, invoicing, and payment-related administration

  • Provide technical support, hosting services, maintenance, and updates (where applicable)

  • Improve our Website experience, performance, and content

  • Conduct internal reporting and business operations

  • Meet legal, regulatory, and compliance obligations

  • Protect our rights, systems, and customers from fraud, misuse, or security threats

 

We aim to only collect information that is necessary for the purpose it is collected.

5. How We Use Your Personal Information

We will generally use your personal information only for the purpose you provided it for, and for related purposes you would reasonably expect. 

 

We may also use your information to contact you about Services we believe may be relevant to your needs. If you do not want to receive these communications, you can opt out at any time by contacting us.

6. Who We Share Personal Information With

We do not sell your personal information.

 

We may share personal information with third parties where necessary to operate our Website, deliver our Services, or comply with our legal obligations. This may include:

 

  • Contractors and team members who assist in delivering services (e.g., website development, marketing execution, design tasks)

  • IT, security, hosting, and infrastructure providers

  • Website and analytics providers (e.g., website performance tools)

  • Customer relationship management (CRM) and communication tools

  • Payment providers (where relevant)

  • Professional advisers (e.g., accountants, lawyers)

  • Government agencies or regulators where required by law

 

Where personal information is disclosed, we take reasonable steps to ensure it is handled safely and consistently with this Privacy Policy.

7. Sending Information Overseas

Some of our service providers, systems, or contractors may store or process personal information outside New Zealand.

 

Where personal information is sent or made available overseas, we take reasonable steps to ensure appropriate safeguards apply, consistent with New Zealand privacy requirements.

8. How We Store and Protect Your Personal Information

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure, or misuse. These steps may include:

 

  • Access controls and permission-based access

  • Secure system configuration and authentication measures

  • Internal processes to reduce misuse or accidental disclosure

  • Secure storage practices appropriate to the nature of the information

 

No method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. How Long We Keep Your Personal Information

We keep personal information only for as long as it is required for the purpose it was collected, including where we need it for legitimate business needs or legal compliance.

 

When personal information is no longer required, we take reasonable steps to dispose of it securely.

10. Cookies and Website Analytics

Our Website may use cookies and similar tracking technologies to help improve your browsing experience and understand how visitors use our Website.

Cookies may collect information such as:

 

  • pages visited

  • time spent on the Website

  • traffic source

  • device and browser details

 

You can manage cookie settings through your browser preferences. Disabling cookies may affect your experience on the Website.

11. Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you, and to request correction of that information if you believe it is inaccurate. 

 

To make a request, contact us using the details in section 14. We may need to verify your identity before responding.

12. Privacy Breaches

If we believe a privacy breach has occurred involving personal information we hold, we will assess the incident and take appropriate steps.

Where required, we may notify affected individuals and/or the Office of the Privacy Commissioner in line with New Zealand privacy requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our Website. Your continued use of our Website or Services indicates you accept any updated Privacy Policy.

 

If you have questions about this Privacy Policy, or want to request access to or correction of your personal information, contact us at:

 

 

Memento NZ

 

Email: info@memento.co.nz

Phone: 0800 223 077